Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:

• Protection against marketing goods and products which are harmful to life.
• Information regarding quality, quantity, purity, standard and price of goods and services.
• Access to different products and services at competitive costs.
• Reimbursement against unfair and fraudulent trade practices.

Penalties for misleading advertisement

The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.

Right to file a complaint from anywhere

As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.

Right to seek compensation under product liability

In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not confirm to express the warranty.